I am very proud to show you the course feedback we received from Kuwait Petroleum Corporation this school year. As you can see it is excellent. I would like to thank the BECS team for another job well done.

An Swinnen



Good morning!

It is a wet and cold Sunday here in England so the perfect time for my blog.

I am very excited to announce that I will be the Second Vice President of the Rotary Club of Torbay Sunrise from 1 July 2012. Our new President Frank Turner has picked the C Group Royal Marines as his charity of choice this year. I am totally behind this decision. I live in “Marine” land with bases in Lympstone, Plymouth, Dartmouth, Barnstaple and Portsmouth. Every week BBC Spotlight features our soldiers coming back to the South West injured or in need. Let’s not think about those who do not come back to their families at all.

I am looking forward to increase awareness of the C Group and support them in any way I can in my role as Rotary member and business woman. Would you like to find out more? Have a look at their website (click on the photo), follow them on Linkedin or Twitter. Let’s support our heroes!

An Swinnen 


Once again I am in Bahrain and I am honoured to speak at the Bahrain Society for Training and Development from 7.30 to 9 pm on 14 May. The event takes place at BIBF, is open for all and free.

Change is all around us. I will show you the process you go through when you deal with change and some case studies in companies where they had to go through major changes. We will talk about communication and gossip and I will teach you how to change your own or others’ behaviour.

The event will be interactive and I will conduct a trouble shooting session for the audience. Feel free to come along.

An Swinnen


Today is a wonderful day for me. It is BECS’s 8th birthday. Today I look back at the last twelve months and what we have achieved.

First of all, we bought our own premises and moved the South West Office to a new location in Paignton last June. Now we feel right at home. When I am here I look out over our sunny English flower garden and think how lucky we are.

Secondly, this year we delivered Dealing with Change, Advanced Negotiations Workshop, Strategic Planning and Report and Business Letters writing to Kuwait Petroleum Corporation. The feedback was fantastic again. BECS is a preferred supplier and I have been classed as “Outstanding Consultant” which is a real honour.

I have also been heavily  involved with “Business and Professional Women Kuwait” (BPW) and delivered training courses and two conferences for them. These workshops were to help Kuwaiti women start up their own companies, survive in business and empower them through the eight United Nations principles.

Once again I had a fantastic year. I met up with good friends and made some new ones. Life is busy and exciting and I would not have it any other way. I would like to thank everyone who helped make BECS a success in the last eight years. I couldn’t have done it without you!

An Swinnen


I am very pleased to announce that I will be delivering a “How to survive in Business  (because it’s a jungle out there)” Workshop in Bahrain on 27 February 2012. The workshop will take place at the exclusive Capital Club in the Financial Harbour in Bahrain from 9 to 5 on 27 February 2012.

Topics include:

  • Presenting yourself, your company and your product/service professionally
  • Negotiating the best deal for you
  • Avoiding “Death by PowerPoint”
  • Improving your telephone technique for more sales, appointments and leads
  • Increasing your visibility and credibility through e-marketing
  • organising your time effectively between work, family and yourself

I will also be organising a business trouble shooting session so if you have any business questions or would like some advice, come along.

For more information and to register (only 18 places available!), see the attached form. Each participant receives a signed copy of “The Business Survival Guide (because it’s a jungle out there)”. See you there!

An Swinnen

Participation form

Telephoning Tips


We are nearing the end of January so a few more tips to keep you going. Stay positive and focused and don’t forget to enjoy life. Have a look at the cartoon. I am sure that you have all had a moment like that! Enjoy …


  1. Smile while you dial. The other person will hear the smile in your voice.
  2. Introduce yourself slowly at the beginning of a call. The receiver needs to register who you are before you can give them more information.
  3. Never shout at an operator, especially if they need to help you because your file will go to the bottom of the pile.
  4. Spell information slowly and use examples e.g. N for November.
  5. Always thank the other person at the end of a call e.g. “Thank you for your help” or “Thank you for phoning”.


Social Chit Chat


  1. When you welcome visitors, ask about their journey, if they have been to the city before, discuss the weather (UK) or ask where they come from (USA).
  2. Never discuss politics or religion.
  3.  Social chit chat makes you feel at ease so relax and enjoy the conversation.
  4. If you run out of things to talk about, look around and start talking about what you see (the furniture, pictures on the walls, the view).
  5. Your host will move on to business when he/she is ready. Do not change the subject to business yourself.