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Archive for January, 2012

Telephoning Tips

Hi

We are nearing the end of January so a few more tips to keep you going. Stay positive and focused and don’t forget to enjoy life. Have a look at the cartoon. I am sure that you have all had a moment like that! Enjoy …

TELEPHONING SKILLS

  1. Smile while you dial. The other person will hear the smile in your voice.
  2. Introduce yourself slowly at the beginning of a call. The receiver needs to register who you are before you can give them more information.
  3. Never shout at an operator, especially if they need to help you because your file will go to the bottom of the pile.
  4. Spell information slowly and use examples e.g. N for November.
  5. Always thank the other person at the end of a call e.g. “Thank you for your help” or “Thank you for phoning”.

 

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Social Chit Chat

SOCIAL CHIT CHAT

  1. When you welcome visitors, ask about their journey, if they have been to the city before, discuss the weather (UK) or ask where they come from (USA).
  2. Never discuss politics or religion.
  3.  Social chit chat makes you feel at ease so relax and enjoy the conversation.
  4. If you run out of things to talk about, look around and start talking about what you see (the furniture, pictures on the walls, the view).
  5. Your host will move on to business when he/she is ready. Do not change the subject to business yourself.

 

 

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Presentations

  1.  Allow plenty of time for preparation. The more you prepare, the less nervous you will be.
  2. Check the equipment before you start your presentation.
  3. Structure your presentation into introduction, body, conclusion and questions.
  4. Use simple language and speak slowly and clearly.
  5. Establish a relationship with the audience through eye contact and asking questions.

 

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New Year Resolutions

Hi

I wish you all a fantastic 2012 filled with good health, love and friendship. We all make New Year resolutions and find that in the middle of January we have already given up.

To help and give you that little push, I am giving away free top tips and cartoons of “The Business Survival Guide (because it’s a jungle out there)” throughout January on this blog and my Facebook page.

So here goes: the first top tips are on communication skills:

Communication Skills

  1. Speak slowly and clearly.
  2. Do not use complicated words or words only used in your company.
  3. Do not rely on spoken communication if you want to give a group of people the same information because the content will change from person to person. Send an email, letter or memo instead.
  4. If you are not sure if you understood the message, ask for repetition or ask for an explanation.
  5. Do not be afraid to ask for clarification several times. Do not stop until you have understood because the consequences could be terrible (dangerous situations, missed flight, wrong medication, …).

 

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